Frequently asked questions
Answers about ordering, delivery, projects and acoustics. Can't find yours? Contact us.
Ordering
How do I know if I can buy a product online?
Each product shows one of four labels: Ready to buy and Configurable products can be ordered online once prices are published; Made to order products are built after you order; Request a quote items are priced after a consultation.
Which payment methods do you accept?
Available payment methods are shown at checkout. Online card and wallet payments will be added once they are set up.
Can I change or cancel an order?
Contact us as soon as possible. Made-to-order items may not be cancellable once production has started; see our returns policy.
Delivery and installation
Where do you deliver?
Delivery areas and charges are confirmed by our team after you order. Details will be listed on the shipping page.
Do you install?
Installation is available for many products and all projects. It is confirmed with your order or quotation.
Projects
How does a custom project start?
Send an enquiry with your requirements, room dimensions and any drawings or photos. We will contact you to arrange a consultation.
Do you charge for consultations or site visits?
Terms for consultations and site assessments will be confirmed by our team when you enquire.
How long does a project take?
It depends on scope, approvals and manufacturing. Every quotation includes a schedule.
Acoustics
What is the difference between acoustic treatment and soundproofing?
Treatment (absorption and diffusion) improves how a room sounds inside. Isolation ("soundproofing") reduces sound travelling between spaces and requires construction.
Will foam or panels soundproof my room?
No. Panels reduce echo but do not block sound between rooms.